Electronic government (E-government) has the potential to change the way that a government interacts with citizens and businesses through the new ways of the government’s operation. At least, there are three reasons why government should fi rmly impose its commitment to implement E-government.

Firstly, expectations of the citizens for government services are rising for similar kinds of improved services accorded by the business sector. Nowadays, citizens at large are demanding better services from the government and wondering why the government cannot employ ICT and multimedia technologies the way the business sector can.

Secondly, having an E-government in place may reduce costs for the government in the long run, particularly during economic downturns.

Thirdly, E-government may spearhead the growth of the business sector through its many “network effects”. For instance, the business sector can leverage on an efficient E-government, thus, making it more competitive, efficient and productive.

This flagship seeks to improve the convenience, accessibility, and quality of interactions between citizens, the business and government sectors. It uses ICT and multimedia technologies to transform the way the government operates and improves the processes of policy development, coordination and enforcement. There are seven main projects under this flagship.

1.Project Monitoring System (SPP II)

Provides a new mechanism for monitoring the implementation of development projects, incorporating

operational and managerial functions, and knowledge repository.

2.Human Resource Management Information System (HRMIS)

Provides a single interface for government employees to perform HRD functions effectively and efficiently in an integrated environment. Applications include automating both operational processes and information dissemination

3.Generic Office Environment (GOE)

Provides a new paradigm of working in a collaborative environment where government agencies communicate, interact and share information.

4.Electronic Procurement (EP)

Links the government and suppliers in an online environment. Government agencies as buyers procure goods/services by browsing catalogues advertised by suppliers. Aimed at best value for money, timely and accurate payment

5.Electronic Services (E-Services)

Enables direct, online transactions and interactions between the public, the government and large service providers via electronic means.

MY E.G. Services Bhd ("MYEG") was one of the private limited company that provide E-service on 17 February 2000. MYEG has provider link to Jabatan Pengangkutan Jalan, Jalan Diraja Malaysia, Tenaga Malaysia, Telekon Malaysia Berhad, Dewan Bandaraya Kuala Lumpur, Jabatan Insolvensi Malaysia and Jabatan Perdaftaran Negara.

6.Electronic Labour Exchange (ELX)

A one-stop center for labor market information, accessible to government agencies, the business sector and the citizens.

7.E-Syariah

Introduces administrative reforms that upgrade the quality of services in Syariah courts. To enhance the Islamic Affairs Department effectiveness – better monitoring and coordination of its agencies and Syariah courts