Cycle time is the times of all business processes from the time a need exists until it is satisfied. Any process: developing a subassembly, delivering a product to market or to take an order for a product or service and satisfy the customer's need. Reducing cycle times can increase competitive advantage, decrease carrying costs, decrease shrinkage costs, and improve cash flow. Before e-commerce exist. Product sells to final consumer need to pass thought several channel like below.

It takes longer time from producing a product until to the hand of final consumer. But with the help of E-commerce manufacturer can directly sell the product to the final consumer thought the website. For example like dell selling the PC thought website directly to the consumer.

Employees’ empowerment is the process of enabling or authorizing an individual to think, behaves, take action, and control work and decision making in autonomous ways. It is the state of feeling self-empowered to take control of one's own destiny. Yahoo and Google are the two e-commerce that encourage improving employers empowerment. The reason that yahoo and Google is so success is because the people who choose to work there is so incredibly smart. People who choose to work there is because employees are allowed to spend some of their time on whatever interests them, whether or not there is any direct usefulness. Many of Yahoo and Google’s new products have come from this employee freedom. The atmosphere in Yahoo and Google is somewhat like that of a university computer science department.

E-commerce also facilitates the customer support. Because improving online customer service could save companies money, because it is cheaper to provide answers on a Web site than to staff a call center. The more conventional eCommerce customer service tools include sending order confirmations by e-mail and having a frequently asked questions area on the Web site to allow quick and easy information to your customers regarding your product or service, or even your policies and procedures. A Customer Relationship Management System (CRM) would enable your business to gather and sort customer data, allowing you to send e-newsletters and product and service updates that can be specifically tailored to each customer.